FAQ
88fb FAQ — Account, Deposit, Support and Betting
The questions that come up most often when playing at 88fb — from account verification to depositing via bKash, Nagad and Rocket, how to reach support, responsible gaming rules and cricket betting — all answered in detail here. 21+
Account Verification
88fb verifies identity in certain situations to keep accounts secure. Reading the questions below will give you a clear understanding of the process. For more details, see our Terms and Conditions.
88fb typically asks for identity verification in three situations: when making a withdrawal request for the first time, when unusual activity is detected on the account, and before large transactions. This is done to keep your account secure so no one else can withdraw your balance. The process is straightforward and the support team is always ready to help.
Yes. All documents submitted to 88fb are stored securely on encrypted servers and used only for verification purposes. No information is shared with third parties. Full details on data protection can be found in our Privacy Policy. All data is transmitted using SSL technology, so there is nothing to worry about when sending documents.
The name you used when registering your 88fb account must match the name registered to your bKash, Nagad or Rocket number. This is important because funds are verified at the time of withdrawal — if the names do not match, payment may be held up and additional verification will be required. Using the correct name from the start avoids this problem.
Without completing verification, 88fb cannot process withdrawal requests. It is not just a formality — it also protects your own money. If someone tries to hack your account and withdraw funds, verification is the first line of defence. So completing the process once is the smart move.
The 88fb support team verifies submitted information as quickly as possible after receiving it. While an exact timeframe cannot be guaranteed, submitting all documents correctly makes the process smoother. If you have any questions during verification, you can ask directly via live chat — support is available 24 hours a day.
Support Questions
The 88fb support team can help in both Bengali and English. Contact via live chat or email for a quick resolution.
88fb has two support channels: 24/7 live chat and email. Live chat is accessible from any page on the site and usually gets a quick response. Email support works well for complex matters where you need to attach screenshots or documents.
Yes. The 88fb support team can assist in both Bengali and English. Full support in Bengali is available with Bangladeshi players in mind, so language will never be a barrier.
Having the following ready before contacting support will speed up the resolution: your 88fb account ID or registered mobile number, a brief description of the issue, the transaction ID or amount if applicable, and a screenshot of the problem. With this information prepared, the support agent can work much faster.
Yes, 88fb live chat is active 7 days a week, 24 hours a day — day, night or holidays make no difference. You can get immediate help with urgent betting questions during a live cricket match or the BPL season.
Email support is particularly useful when you need a written record — such as for withdrawal disputes, account security complaints, or complex bonus-related issues. By attaching screenshots or documents and providing a detailed description, the 88fb support team can review the full situation and provide a resolution. Response times may be a little longer than live chat.
Responsible Gaming
88fb believes gaming should be for enjoyment — not stress. Find more detailed guidance on the Responsible Gaming page. 21+
There are some warning signs to watch for: spending beyond your budget, placing more bets to try to recover losses, neglecting work or family because of gambling, and feeling restless when you cannot play. If any of these sounds familiar, taking a break and reaching out to 88fb support is a good decision.
Yes. Both cooling-off (a temporary break) and self-exclusion (a longer-term block) options are available. A cooling-off suspends account activity for a set period, while self-exclusion keeps the account closed for an extended time. To use either option, send a request via 88fb live chat or email.
Setting a deposit limit is an important tool for responsible gaming. The 88fb support team can help directly — let them know via live chat or email and they can arrange to block deposits above a set amount. Keeping control of your own budget is the foundation of responsible play.
There are organisations in Bangladesh that provide support for mental health and addiction — you can also speak with a close family member or a doctor. Internationally, Gamblers Anonymous has online resources that can help. 88fb always reminds players that gaming is for entertainment, and if anyone needs help, the support team is ready to point them in the right direction.
You must be 21 years of age or older to play casino games or place sports bets at 88fb. This is confirmed during age verification. Opening an account for anyone under age is strictly prohibited and any such account will be closed immediately upon detection. 21+
Deposits and Payments
At 88fb you can deposit easily using bKash, Nagad and Rocket — three popular mobile wallets. Log in to 88fb and go to your account to see the deposit options.
The minimum deposit at 88fb across all methods is ৳100. This amount is enough to get started in slots, live casino or sports betting. It is a convenient option if you want to start on a small budget, though you can deposit more to make full use of the 200% welcome bonus.
Depositing via Nagad is simple. Log in to your account, go to the deposit section, select Nagad as the payment method, enter the amount and follow the instructions shown. Confirm the payment using your Nagad app or USSD code — minimum ৳100.
88fb supports three mobile financial services: bKash, Nagad and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet service. All three are the most widely used in Bangladesh, so most players will always have a familiar method available.
Any charges that apply to deposits at 88fb are stated directly on the payment page. Mobile banking providers (bKash, Nagad or Rocket) may apply charges according to their own transaction policies — it is best to check with them directly.
After a payment is completed via bKash, Nagad or Rocket, the balance in your 88fb account is usually updated within a short time. Occasionally there may be a slight delay due to network conditions. If the balance has not appeared after a while and you are sure the payment went through, contact live chat with your payment reference number.
Cricket & Sports Betting
From BPL to the T20 World Cup — find answers to all the key questions about cricket betting at 88fb. You can also learn how to place multi bets and understand different odds formats.
At 88fb, if a match is abandoned due to rain or officially declared a no-result, the bet is generally cancelled and the stake is returned. However, specific rules may vary by market. In a multi-bet, if one leg is cancelled, it is removed and the odds are recalculated using the remaining legs. For exact rules, see the Terms & Conditions.
Yes. 88fb offers betting options on BPL, IPL, T20 World Cup, ICC Champions Trophy and various other international tournaments. There is the opportunity to bet on both domestic and international cricket including Bangladesh Tigers matches, though available markets change depending on the season.
Live in-play betting means placing bets in real time while a match is in progress. Odds change constantly — for example, if 3 wickets fall in the powerplay, the odds for the chasing team shift. You can log in to the in-play section at 88fb during a match and place bets based on the current situation. It gives you the chance to make quick decisions.
Decimal odds are straightforward: multiply your stake by the odds to get the total return. Example: Team A's odds are 2.50, your stake is ৳500 — if you win, the return is ৳1,250 (profit ৳750 + stake ৳500). If Team B's odds are 1.80, a ৳500 bet returns ৳900 (profit ৳400). The decimal amount above 1.00 is your profit.
In a multi-bet, the odds of all legs are multiplied together. Example: three selections at odds of 1.40, 1.50 and 1.80 respectively — the combined odds are 1.40 × 1.50 × 1.80 = 3.78 (approximately). A ৳100 bet returns ৳378 — but only if all three selections win. If even one loses, the entire ৳100 is gone. Multi-bets offer higher returns but carry higher risk.
Still have questions?
If the answers above did not resolve your question, the 88fb support team is ready to help at any time — 7 days a week, 24 hours a day.
You can open the live chat window from any page on the site and speak directly in Bengali or English. For complex issues, write to us in detail by email:
[email protected]For account, payment, bonus or any technical issues — provide the correct details and 88fb support will resolve them quickly.